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TERMS
& CONDITIONS |
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It is our
aim to provide you with first class service. To help us achieve this
please read the following carefully which forms part of the
conditions of hire. These are for your and our benefit so there is
no misunderstanding and you may enjoy your function to the full.
Basis of Charging
The basic three day event rate covers supply on one working day, use
on the next and return on the following working day.
Booking Amendments and Cancellations
Book as early as possible, if you are employing a caterer it will be
best to obtain a written list of their requirements to avoid any
misunderstanding.
We will always accept amendments, please try and give as much notice
as possible.
Linen Hire
The hire charge includes laundering. All linen damaged by fire or
staining will be charged for up to the full replacement cost. All
linen is to be returned in the bag provided and free from debris. A
covering cloth or similar must be placed under candelabra or bottles
to prevent damage.
Electrical Goods
Electrical Items not working must be reported immediately to
Rochesters Event Hire Ltd and not touched.
Crockery Cutlery and Glassware
All items returned cracked chipped broken or short will be charged
for at replacement cost listed on the order form. Broken items are
not to be returned. The hire charge includes cleaning but all items
must be rinsed and free from surplus food. No substitute will be
accepted.
Silver Plate
Do not clean silver plated items with anything other than a damp
cloth. |
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| Lost
and Damaged Goods |
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| 1. |
Any
goods lost or damaged will be charged at the replacement rate
quoted on the order form. If for any reason you are unable to
check quantities back with our staff, it is a condition of
supply that in the absence of definite proof to the contrary,
our count at our premises is the final as to both quantity and
condition. |
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| 2. |
The
customer when returning any item to Rochesters Event Hire Ltd,
must return them in their original packaging and containers. A
charge will be made for lost or damaged packaging as listed on
the order form. |
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| Delivery
and Collection |
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| 1. |
Delivery
of the goods can be made but a charge will be levied depending
on distance. The customer or his agent must be available at
the agreed time and place of delivery to accept the goods
otherwise the good will not be left and the customer must then
collect. If not collected a full charge will be made for the
hire. If by arrangement deliveries are made to a third party
or unaccompanied premises they will be done entirely at the
customer’s risk and they must accept full responsibility for
the goods. |
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| 2. |
Goods
to be collected from the customer must be available on the
appointed time and date for collection. If the customer is not
able to make the goods available for collection a further
collection and delivery charge will be payable or the customer
must return the goods at their own expense. Should Rochesters
Event Hire Ltd be held up on site for any unreasonable length
of time during delivery and collection a charge will be levied
at a rate of twenty pounds per hour. Goods not returned at the
end of any agreed hire period will have to be returned by the
customer at their own expense and time within twenty four
hours and will remain on hire until returned. An additional
charge equivalent to the first day's hire charge for those
items will be made for every day or part thereof that the
goods are not returned. |
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| 3. |
Any
deficiencies or damage in transit must be reported to
Rochesters Event Hire Ltd within twenty four hours of delivery
and no claim for concealed damage can be entertained by
Rochesters Event Hire Ltd unless so notified. |
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| 4. |
Unless
prior arrangements have been made our charges allow only for
unloading and loading from alongside our vehicle. Our charges
assume that all goods will be re-packed ready for collection
by the time agreed and will be ready to be loaded from
alongside our vehicle. |
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| Payment |
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| 1. |
The
customer will pay the hire charges specified in the
order form together with any delivery charges. A charge will
be made from the time and date specified on the order form as
being commencement of the hire period until the goods are
returned to Rochesters Event Hire Ltd and Rochesters Event
Hire Ltd acknowledges to the customer that they have been
received and are in a satisfactory condition. |
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| 2. |
All
prices quoted will be subject to EU taxes and VAT (where
appropriate) at the rate pertaining at the date of collection
or delivery. |
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| 3. |
Pay
shall be due in full without deduction on or prior to
delivery. Rochesters Event Hire Ltd reserve the right to
charge a deposit at its own discretion. In the case of late
payments Rochesters Event Hire Ltd will charge the customer
interest at the rate of two percent of the invoice value of
the goods per month by way of liquidated damages. |
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